Salary: below $107,000

Location: Brisbane

Responsibilities:

• Provide onsite technical support at customer locations by diagnosing and resolving hardware, software, and network issues for end users.
• Install, configure, and maintain desktop systems, applications, and peripherals while ensuring reliable performance and a high level of customer service.
• Provide onsite desktop support at customer sites, responding to incidents and service requests in a timely manner.
• Manage and track tickets using a service management system, ensuring accurate updates, prioritisation, and resolution within SLAs.
• Diagnose and resolve hardware, software, and peripheral issues for end users.
• Deliver excellent customer service, communicating clearly with users and stakeholders.
• Install, configure, and maintain desktop/laptop systems, operating systems, and standard applications.
• Set up and support devices such as printers, mobile devices, and conferencing equipment.
• Document issues, resolutions, and procedures in ticketing systems and knowledge bases.

Experience and Qualifications:

• Experience providing desktop or IT support in a corporate or customer-facing environment.
• Strong knowledge of Windows operating systems, standard business applications, and basic networking concepts.
• Familiarity with ticketing/service management systems and working within SLAs.
• Ability to troubleshoot and resolve hardware, software, and peripheral issues efficiently.
• Excellent communication and customer service skills, both onsite and remote.
• Basic understanding of user account management and security best practices.
• Relevant IT certifications (e.g.,ITIL Foundation) or equivalent practical experience.

What you’ll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Apply today!